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Privacy Policy

Effective date: 29.4.2026

 

This Privacy Policy explains how Matthews Vision Care (“we”, “us”, “our”) collects, uses, discloses, and protects personal information collected through our website and online services. By using our website you agree to the collection and use of information in accordance with this policy.

 

What we collect

  • Contact information: name, email address, phone number, postal address when you contact us or book appointments.

  • Health-related information: any eye-health details you voluntarily provide through contact forms, appointment requests, or secure patient intake (we process sensitive health information only as necessary for care and with your consent).

  • Account and appointment details: appointment date/time, provider, notes you supply.

  • Billing and payment information: credit card or insurance details provided for paying for services (payment processing may be handled by third-party processors).

  • Usage pages visited, IP address, browser type, device information, referring/exit pages, and other analytics collected automatically.

  • Cookies and tracking: identifiers and similar technologies used to personalise and improve your site experience (see “Cookies” below).

 

How we use your information

  • To provide, manage, and improve our services, schedule and confirm appointments, process payments, and communicate appointment-related information.

  • To respond to inquiries, provide customer support, and send administrative messages.

  • To provide clinical care and coordinate treatment, where you have provided relevant health information and consent.

  • To personalise and improve the website, monitor usage and trends, administer the site, and perform analytics.

  • To comply with legal obligations and protect our rights and the safety of patients and the public.

  • Where permitted, to send informational or marketing communications (you may opt out).

 

Legal bases for processing (where applicable)

  • Performance of a contract: to provide services you request (appointments, payments).

  • Consent: where you have explicitly consented (e.g., marketing communications, certain online forms).

  • Legitimate interests: for site security, fraud prevention, analytics, and improving services.

  • Legal obligations: to comply with laws and reporting requirements.

 

Sharing and disclosure

  • Service providers: third parties who perform functions on our behalf (appointment scheduling, payment processing, hosting, analytics). We require them to protect personal data.

  • Healthcare providers and insurers: when necessary for treatment, referrals, billing, or insurance claims, and with your consent where required.

  • Legal and safety reasons: to comply with legal process, protect rights, or respond to emergencies or investigations.

  • Business transfers: in the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction with appropriate protections.

  • Aggregated/anonymised may be shared publicly or with partners for research or analytics but cannot identify you.

 

Cookies and tracking technologies

  • We use cookies, web beacons, and similar technologies to operate and improve the site, remember preferences, and support analytics and advertising.

  • You may manage cookie preferences through your browser settings or any cookie tools provided on the site; note that disabling cookies may affect site functionality.

 

Security

  • We implement reasonable administrative, technical, and physical safeguards to protect personal data. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

 

Data retention

  • We keep personal data only as long as necessary for the purposes described, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and legal requirements.

 

Your rights and choices

  • Access, correction, deletion: you may request access to, correction of, or deletion of your personal data, subject to legal exceptions.

  • Opt-out: you may opt out of marketing communications by following unsubscribe instructions or contacting us.

  • Withdraw consent: where processing is based on consent, you may withdraw consent at any time without affecting processing prior to withdrawal.

  • To exercise rights, contact us at the details below. We may require verification of identity before fulfilling requests.

 

Children’s privacy

  • Our website is not directed to children under 16. We only collect personal information from parents of children under 16 for clinical purposes.

 

Third-party links

  • The site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Review their privacy policies before sharing personal information.

 

International transfers

  • Personal data may be transferred to and processed in countries other than your residence. When transfers occur, we take steps to ensure adequate protection consistent with applicable law.

 

Changes to this policy

  • We may update this policy periodically. We will post the revised policy with an updated effective date. Significant changes will be communicated as required by law.

 

Contact us

For questions, requests, or privacy concerns, contact:

Matthews Vision Care Email: tauranga@matthews.co.nz

Phone: (07) 577 0113

Address: 157 Chadwick Road, Greerton, Tauranga 3112

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